Community Manager

Community Manager

About the role

The Role
In a nutshell:  a global social media manager who can help create an always on content calendar and implement it across all of clients social platforms. You will be working across 1 key client and 2 or 3 other clients. This is to support some new wins in the team implementing their global social media strategy globally and support local markets.
T…

About the role

The Role
In a nutshell:  a global social media manager who can help create an always on content calendar and implement it across all of clients social platforms. You will be working across 1 key client and 2 or 3 other clients. This is to support some new wins in the team implementing their global social media strategy globally and support local markets.
This role will be setting up community management for the clients in the Netherlands office. Liaison with the digital team in head quarters is mandatory, as well as an entrepreneurial, self-starter attitude to create this role in the local team.

What we’re looking for:

Key Accountabilities for this role:

Directly managing social assets:
• Posting, responding to user comments and general copywriting needs
• Updating assets with new content/imagery etc.
• Responsible of general maintenance e.g. ensuring all links are correct
• Responsible for quality control and alignment with brand guidelines
• Expected to take responsibility for health of community at all time

Preparing small pieces of content
• Researching and sourcing content
• Supporting content team

Managing Global content calendar
• Supporting local community managers in localising this for their market
• Ensuring local market content is quality
• Managing client approvals process and moderation

Customer Service
• Responsible for escalation of queries to relevant business teams e.g. legal, customer services
• Finding answers to technical queries

Optimisation
• Interfacing with insights & analytics team to continually improve performance


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